Intercultural communication Essay Example | Topics and Well Written Essays - 250 words

Intercultural communication - Essay Example lates that: ‘The study of intercultural communication begins as a journey into another’s culture and ends as a journey into one’s own culture’. This last statement sensitized me on the extent that I detested my culture; that is the key reason why I decided to share Haiti’s cultural beliefs and background in relation to intercultural communication. Haitian culture comprises of African and French cultural aspects. African culture forms the most prevalent Haitian cultural setting, evidently from the high population of West Africans. Haitian culture, therefore, represents an integration of the language, artistry, and musical ideas from African and French cultures. Creole is the main language spoken by Haitians (Hall 149). Creole is an integration of French language and Haitian Creole. Considerable percentages of Haitians are religious and believe in Christianity, except for few who are Muslims. Haitians are outstanding artists specializing in woodcarving and painting. Their exceptional artistry emanates from the belief in conserving historical events through drawings. Moreover, Haitians remain conservative of their music culture through continued dance and music creativity. Haitians culture beliefs that their music has the potential of scaring off evil spirits and facilitating healing of specific diseases. Haitian traditional dance incorporates native drumming and rhythmic patterns inherently form African and French culture. When it comes to the two concepts of Universality and relativism, I tend to be more universalistic. For instance, I once watched on Facebook some Chinese preparing dog meat for supper and commercial purposes. The meat, to most people is not something that anybody should be eating, as it is a taboo in most cultures around the world. In another scenario, I watched some other Chinese roasting rats as a special meal for a birthday party. I felt disgusted not only by the idea of eating dogs or rats but also by the cruelty with which they

International Service Quality Mystery Shopper Essay

International Service Quality Mystery Shopper - Essay Example In short, mystery shopping is a tool that helps companies in understanding where their services stand and helps them to rectify the problems their customers face and improve their services. 1 Mystery shopping was basically developed in the 1940s and 1950s in order to expose the deceitful employees that were working for companies. In the early days, much of it was carried out by private investigators and many had no idea about what the term actually meant. With the passage of time, many of the companies realized that the information revealed with the help of mystery shopping services was far more authentic and important in helping to improve their business. Also, the information revealed about customer care service issues, safety and environment were also considered important and service providing companies realized that the information about the operations was far more important than any other data (Ilisha, 2004). The most common places where mystery shopping techniques are applied are the services industry, such as movie theatres, restaurants, banks, fast food chains, health clubs etc where much emphasis is paid on the service quality and their customer base and reputation is dependent on it. Therefore, the management of these companies make sure they have sound methods and techniques to gauge their services in a non-biased way in order to correct any faults.2 HOW IT WORKS A mystery shopper first has to register himself/herself to an organization specialized to conduct mystery shopping. There is a Mystery Shopping Providers Association with which companies are registered and provide mystery shopping services to the people. The mystery shopper once registered, is given an assignment, specific to the area in which he or she is living and a number of topics on which he or she has to undertake the assignment. Most of the dealings between the company and the mystery shopper are done online which reduces the hassle of paper work for the mystery shopper and it is a source of easy money for many. MYSTERY SHOPPING AND MARKET RESEARCH Mystery shopping is considered as a tool of market research as it helps to understand the market a company is catering too. However, it is different from market research on many accounts. Mystery research is more associated to operations research. Mystery research is more of an operational research that provides feedback on quality control, training and inducement purposes. These shoppers are specially recruited in such a way that their demographics and social profile is similar to the target market of the organization. Mystery shoppers also visit certain areas and on certain times, it cannot predict every customer's opinion and experience of the service (Mystery-Shoppers.co.uk, 2008). Also, customer satisfaction cannot be gauged because a mystery shopper is just a job that the shopper is doing and customer satisfaction relates to the subjective idea of a real customer's thinking. Therefore, mystery shopping should just not be used to gauge customer satisfaction. Mystery shopping provides us with a unique feedback of the customer and the people who are the mystery shoppers exactly know what they have to evaluate and the front line workers who are being evaluated have no idea about it. However, ethical

Final Class Project Case Study Example | Topics and Well Written Essays - 1750 words

Final Class Project - Case Study Example To add on this, it is through documentation that patient response is reflected. On the contrary, the current case lacks documentation from the patient nurse. Here, the nurse testifies that she only had handwritten notes. Furthermore, in her testimony, the nurse says that she did not document any vital signs during the 2 hours of being informed by the patient’s wife and the time the patient is pronounced dead (Guido, 2009). Evidently, the case lacks documentation and this is likely to affect the final outcome. 2. Was negligence there on the part of the nursing staff in the care of this patient? In the case under study, it is evident that the nursing staff showed negligence in the course of duty. The patient nurse is negligent due to failure to document information on the patient. In her evidence, she testifies that she did not have any documented records on vital signs between the time of being informed and the time the patient is pronounced dead (Guido, 2009). As such, it is c lear that no information was available on what went on during the 2 hour period. Additionally, the nurse failed to assess and monitor the patient’s situation after she informed the physician that the patient was bleeding. Given that the patient’s health status could change gradually or suddenly, it was vital for the patient nurse to keep monitoring the situation. On the other hand, the office nurse failed to act as a patient advocate. Here, it is evident that this nurse did not follow up the case to see if the surgeon responded after she informed him. More so, the nurse does not call to check the patient’s progress (Guido, 2009). She only passes the information to the surgeon and that’s it as far as she is concerned. Consequently, it is evident that the nursing department displays negligence while on duty. 3. How does the obvious contradiction in the testimony between the patient’s hospital nurse and the office nurse and the physician’s acco unt of what happened affect your decision in this case? From the case, there is obvious contradiction between the two nurses’ testimony and the physician’s account. This shows a failure to communicate accurately while on duty. There seems to have been lack of communication between the three and hence all are liable to being sentenced for negligence while on duty. Normally, different nursing departments ought to be in constant communication to find the best way possible of helping the patient. This is not the case here. The patient nurse does not keep in touch with the physician to update him on the patient’s situation. Whereas the patient nurse testifies of having informed the physician of the patient’s condition on time, it takes two hours before the physician responds (Guido, 2009). Essentially, the contradiction indicates failure to communicate by all parties involved. 4. What standards for documentation did the patient’s nurse breach? Standards for documentation in nursing entail provision of patient information for communication purposes. Nursing documentation, as a valuable tool, supports effective communication on the patient’s progress for providers. In this particular case, the patient nurse breached these standards. The nurse fails to document the patient’s progress (Guido, 2009). Furthermore, nurses are responsible for their own actions while on duty. As such, documentation forms part of the responsibility. On the contrary, lack of documentation in the case means that the patient’

SERVQUAL Essay Example | Topics and Well Written Essays - 1500 words

SERVQUAL - Essay Example ortance of customer satisfaction due to the globalize competition which has increased the strategic necessity of customer satisfaction along with quality and loyalty eventually. This helps greatly in achieving better customers and people who would further promote the business. By adopting quantitative method to research study, the researcher aims to identify the gap between customers’ expectations and customers’ perceptions towards Al-Khalij Bank’s services. The selected sample consists of 15 respondents. The results reflects that the customers are somewhat satisfied with the services they receive at Al-Khalij Bank. The basic aim of management of any business is to ensure that their customers are satisfied from the products and services they purchase. Businesses formulate strategies that can achieve customers’ loyalty to the brand and its products upon attaining customers’ satisfaction. Businesses focus on influencing consumer behavior through effective marketing and quality products and services, which help them to meet customers’ expectations. It was not long time ago that customers’ satisfaction was not considered as an important factor to have an impact on the organization’s performance. Strategists and business managers failed to understand the fact that greater customer satisfaction would eventually lead to greater profitability (Olorunniwo, Hsu and Udo). Moreover, the absence of quality competition within industries also deprived businesses to achieve customer satisfaction. This was mainly because customers had few alternatives to fulfill their demand f or a product or service. However, in present times, the scenario has quite changed as there is a defined importance of customer satisfaction due to the globalize competition, which has increased the strategic necessity of customer satisfaction along with quality and loyalty eventually. This helps greatly in achieving better customers and people who would promote the business further

Case study analysis Essay Example | Topics and Well Written Essays - 1000 words - 1

Case study analysis - Essay Example Discussion Division â€Å"A† manager has proposed the management and the stakeholder of the organization about the automation of the data. It is an effective and useful idea. It can ease the business process of the organization. In addition to this, adoption of the automation process can help the organization to reduce the stress level of the employees as it will save time and physical effort of an individual. Looking into these advantages, the management and stakeholder of the organization approved the proposal of Division â€Å"A† manager. Moreover, the organization paid huge capital to develop this automation system. The â€Å"A† division of the organization is consists of two sections, such as Section â€Å"G† and Section â€Å"S†. After getting the approval, it was the responsibility of the division â€Å"A† manager to ask his two sections to focus on this project. Major reasons behind the project were high capital investment and to work with organization’s vision in order to improve its service. The major portion of the employees in the sections under the Division â€Å"A† manager was not competent to use the newly approved data automation system and instead was willing to carry out their daily paper based activities. Several arguments were framed by the employees to explain the shift in the working platform as a glamorous attempt to keep up with the vision on technological advancements. Thus the employees resisted to the forces of change. The steps taken towards change management in the organization were extremely crucial to keep up with the competitive environment. The employees resisted to change due to the gaps in the desired level of knowledge and skill required to adopt the data automation platform. There was also lack of transparency in the organizational decisions on change managements and it was not conveyed properly to the employees who would execute the work in the automated data platform. The practices of the Division â€Å"A† manager and the Section â€Å"S† manager in putting pressure on the employees to work on the automated data platform reveal unfair practices and inefficient leadership skills to motivate the employees (Schein, 2010). The recruitment of the new Finance Manager in order to achieve integration of finance function with the data automation platform resulted in conflicts between the managers due to difference in individual interest. One of the managers may be inclined for individual incentives while the other may have the broader perspective and will take decisions that are god for the organization. Here a conflict of their interests may arise. The employees started to take sides in order to establish their position in decision making. The lack of coordination among the managers, chaos among the employees led to the creation of a toxic work environment. All these reflected weakness in organization culture. Poor communication or interac tion among the managers will slow down the work flow. The existence of informal information will shed the impact upon the work process. Recommendation The senior management of Emirates especially the Human resources department had to the take up a host of actions for the improving the workplace environment of the company. First of all, the employees had adopted themselves to the conventional system of paperwork and therefore they were not ready to adapt to the new system of

Do you think advertising is always deceptive Can you ever trust an ad Research Paper

Do you think advertising is always deceptive Can you ever trust an ad - Research Paper Example Some company products may use a celebrity in their adverts. This endorsement then proves to be deceptive as the celebrity may not be using the products. The use of the celebrity is just a thing to lure the consumers into buying the products (Cross, 2007). With this, then my trust in advertisements is withdrawn and hardly can I trust the ads. Trust refers to the reliance on an entity or a person. Trust in this context refers to the reliance on the ability, quality and quantity of the product or service being advertised. A consumer may withdraw his or her trust from the adverts due to the deceptive adverts by the companies (Babin, 2010). Most companies may manipulate the measuring standards and units. This means that the product will be different in quantity and measurement. This can be shown by a company that deals with measurable items such as fluids and measurable solid materials. The company could state that products are packed in a liter bottle but in real sense the fluids could be less by some milliliters. The same case applies to the solid measurable items which may be deficient by a few milligrams. This then makes the consumers have little trust in the ads and so do I (Cross, 2007). These companies may also give misleading illustrations through indications of additional ingredients in the products more than ones used. This then gives wrong information about the product and the consumer unknowingly uses the product which later does not give the desired satisfaction (Babin, 2010). Some of these adverts may claim that there is no risk of using the product and that the company will refund you if not satisfied. This claim seems very false as the company may not even refund you the money. Some other companies may employ bait and switch where they advertise unavailable products then when the consumer comes to purchase, he or she is given a different product of a higher value. This makes consumers have little faith in the advertisements and neither can

Westward Expansion Essay Example | Topics and Well Written Essays - 1000 words

Westward Expansion - Essay Example At this time, America reached the idea of exploring its boundaries up to the shores of the Pacific. Leaders, as well as politicians of the then government used the phrase, â€Å"Manifest destiny,† to present an explanation it was the mission and destiny of the United State to extend its boundaries by act of moving westward. By then, the initial 13 American colonies had grown; there was also an increased desire for acquiring new land. The Westward Expansion entailed various sub-phenomena: The Expedition of Lewis and Clark, the Act of Homestead, the concept of Gold Rush, the Trail of Oregon, and the famous Transcontinental Railroad. All these concepts changed the life of thousands of Americans. People started shifting to the west for land, power, gold, and wealth. Some peoples’ dreams were fulfilled, although often people abandoned the West desperately. Native Americans are intertwined with the Westward Expansion’s historical events. Sometimes encounters between th e Native Americans and those moving West were at times positive and in other times disastrous; was not a great idea for some. Unfortunately, negative encounters emerged from misunderstood values of the involved groups cultures. Work Cited: Billington, Ray A., and Ridge, Martine. Westward Expansion: A history of the American Frontier. 6th ed. Library of Congress cataloging-in-Publication Data, 2001. (pp. 17-46). Quay, Sara E. Westward Expansion. Library of Congress cataloging-in-Publication Data, 2002. 19th C. American Westward Expansion. Accessed 4 Dec. 2011. (pp. 3-8). from http://www.synaptic.bc.ca/ejournal/hstryidx.htm Concerning the phenomenon of Lewis and Clark Expedition, President Thomas Jefferson, in 1803, purchased the Territory of Louisiana, for $15 million from France. By embracing the Act of Expedition, the nation of America registered a growth of approximately 1 million miles square; between the regions of Mississippi to Rockies, as well as between the Gulf of Mexico an d Canada. President Jefferson sent Corp’s of Discovery by William Clark and Meriwether Lewis, in an attempt of obtaining a reliable water route form the Pacific as well as the nation gains an exploration of new territory. In 1862, The Homestead Act was signed in by Abraham Lincoln, in an effort of motivating people to proceed to the west and tend new lands and to take effect on the 1st of January 1863. The Act of Homestead provided about 160 acres to people. Every â€Å"homesteader† had to pay a fee of $10 for filing. Thereafter, they had to occupy the land and establish homes. The ownership was in effect, so long as the land was to be occupied and cultivated for a period of five years. About 270 million acres of land got claimed as well as settled per The Homestead Act. Gold was discovered in January 1848, on the estate referred to as John Sutter in California. In the same year, the findings of the treasurer, gold, was validated by President James Polk; the Gold Rush started. Those who proceeded to the west in search for gold, were termed; the â€Å"forty-niners† (49ers), since many abandoned their homes within the course of the year, 1849. Incidentally, others joined the gold region in 1848 and thus, were referred to as the 48ers. Consequently, California emerged a populous state following the Gold Rush. The United States laid thousands of track miles in 1835 that is in the eastern part. Trains eased the shipping of goods; it also made the cost of shipping go down and the process was quick. There was the emergence of towns and factories started to be established along the route of the railroad. Native Americans